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3 ways to Strengthen Research Influence and Impact

Whether it’s Design, Product, or Engineering, establishing and maintaining strong partnerships are critical to a researcher’s work and require strategic skills that are important to strengthen a researcher’s influence and impact. In this talk, Renee will provide examples and resources, to put into practice right away, on how to sharpen your UXR toolkit to have… Continue reading 3 ways to Strengthen Research Influence and Impact

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A Roomba for all Countries: How User Research Can Shape the Industrial Design of Physical Products

How do you design in-home products that appeal to a global audience? Interior design styles and personal preferences vary. There are cultural factors at play with product colors and finishes. In this talk, Vanessa Wiegel shares how her team conducts industrial design research to determine iRobot’s global CMF strategy (i.e. colors, materials, finishes). By sharing… Continue reading A Roomba for all Countries: How User Research Can Shape the Industrial Design of Physical Products

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Headshot of Satsuko VanAntwerp. She has a light skin tone, big smile, short brown hair, and dangling earrings.

Align Your Career To Your Ikigai

Want to invest in your career but not sure where to start? In this talk, Satsuko will share what’s worked for her and others when switching career paths, help in identifying one’s passion, and tips on how to keep up the momentum to learn. You will leave the session with exercises and frameworks to tap… Continue reading Align Your Career To Your Ikigai

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Building The Future of Work Using UXR Skills

As researchers, we are well versed in using research to build better products. What would happen if we used research to build better work places? Members of Shopify’s Employee Experience Research (EXR) team will share how the team came to be, speak to the similarities and differences between EXR and UXR, and illustrate how they… Continue reading Building The Future of Work Using UXR Skills

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                    [post_content] => Clarity on UX research leadership paths is hard to come by. It’s difficult to know what leadership roles entail—the responsibilities, day-to-activities, opportunities, and challenges—until you’re actually in those roles. In this talk, Loi will compare the three primary UX research leadership paths: Individual Contributor, People Manager, and Hybrid. Ultimately, equipping researchers with the knowledge needed to identify the right path for them, and the steps they can take today—at any stage in their career—to build towards these leadership positions.
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                    [post_content] => User research has a problem with race. Although designers create for a diverse, globalized world, their research practices are rooted in racial assumptions that have a long and ugly history. In this talk, Alba Villamil will discuss how taking a “colorblind” approach to research—minimizing the existence of race and racism—helps produce racist design. She will then describe research strategies and tools designers can use to produce more racially equitable work.
                    [post_title] => Dear Designers...We Need to Talk About Race: How Colorblind User Research Produces Racist Design
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                    [post_content] => The future is more and more being built based on abstractions of people into data and algorithms. How can UX researchers get the job done *and* advocate for users? In this talk, Rachel Ceasar shares ways to slow down and actually listen to users through the lost art of data analysis. Aimed at democratizing the research process for researchers and non-researchers alike, Rachel will provide UXers with concrete steps for better documenting analytical decisions across teams and clients in a way that is transparent, replicable, and rigorous.
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                    [post_content] => Our world is inherently diverse, yet research frequently fails to account for this diversity. Researchers can inadvertently overlook valuable insights and miss opportunities for meaningful inclusion in recruiting and research practices. How can we advocate for inclusivity and representation and identify our own biases, while maintaining methodological rigor? In this talk, Kat Chiluiza will use real-world examples to discuss Do’s and Don'ts when conducting research with diverse audiences. This talk will also share tips on how researchers can have conversations about inclusivity with stakeholders in each stage of research from planning and execution to share outs.
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                    [post_content] => Product organizations are in constant sprint-mode, working to unlock the next best innovation. UXR plays a crucial role in uncovering new opportunities, but our roles will not be easy. The challenges before us are complex and great. How can we enable our research teams to run towards uncertainty and embrace demanding circumstances? In this talk, Emma van Emmerik will share how unlocking grit in your team will enable them to tackle the uncertainties of tomorrow with passion and ingenuity. Drawing on her experience as an endurance athlete, Emma will share the following three key lessons to help you and your team “train for success”: catalyze constant adaptation, embrace pressure as a privilege, and label risks as curiosity so you take them more often.
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                    [post_content] => Many organizations are struggling to make their qualitative research scalable—findings are trapped in decks and the data is not findable or searchable. Co-located and remote work arrangements make collaboration on synthesis difficult. We need a platform to synthesize and organize our qualitative research inputs so that we can collaborate effectively and preserve the data for future use. Setting up a useful research repository requires teams to account for both your organizations’ structure and client segments as well as the goals of the individual studies.
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                    [post_content] => In a time where researchers are being asked to deliver more within a shorter period of time, betas can help to bridge that gap and offer rich insights. In this talk, Abby will provide an in-depth look at the beta program within Later and how it’s used to help drive the product’s experience. Expand your UXR toolkit as she takes you through the process breakdown, outlines the critical benefits, and speaks to the mixed-method opportunities that betas can provide.
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                    [post_content] => Building maturity in a research practice is hard, especially when your closest colleagues are only just beginning to understand your value. In this talk, Dave Chen and Tino Kapetaneas share their experiences building a research practice from the ground up, and how creating value as researchers doesn’t always mean doing “research”. As most organizational issues are effectively communication issues, researchers have a powerful skill set that can unlock better collaboration for any organization—if only we could position ourselves around those problems and the stakeholders that care about them sooner. You’ll walk away from this talk with a number of tactics from their “credibility playbook” that will help you spot opportunities sooner, build new partnerships, and launch your research practice to greater heights.
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                    [post_content] => Everyone starts somewhere, but our field currently has far more job openings for senior-level researchers than any other career level. So what about the researchers who are still at the start of their career path? In this talk, Srishti Mathur will make the case that early-career researchers should, in fact, have a place in your organization. She will outline effective strategies for managers and senior team members to set early-career researchers on a path for success within any research team. After all, the beginners of today will be the leaders of tomorrow.
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Headshot of Loi Goulet. She has a light skin tone, cropped brown hair, and wears a royal blue shirt. There is greenery behind her.

Choosing Your Flavor of Research Leadership

Clarity on UX research leadership paths is hard to come by. It’s difficult to know what leadership roles entail—the responsibilities, day-to-activities, opportunities, and challenges—until you’re actually in those roles. In this talk, Loi will compare the three primary UX research leadership paths: Individual Contributor, People Manager, and Hybrid. Ultimately, equipping researchers with the knowledge needed… Continue reading Choosing Your Flavor of Research Leadership

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Dance Party

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Headshot of Alba Vilamil. She has a medium-light skin tone, long brown hair and brown eyes. She is wearing a bright red shirt.

Dear Designers…We Need to Talk About Race: How Colorblind User Research Produces Racist Design

User research has a problem with race. Although designers create for a diverse, globalized world, their research practices are rooted in racial assumptions that have a long and ugly history. In this talk, Alba Villamil will discuss how taking a “colorblind” approach to research—minimizing the existence of race and racism—helps produce racist design. She will… Continue reading Dear Designers…We Need to Talk About Race: How Colorblind User Research Produces Racist Design

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Demystifying Data Analysis

The future is more and more being built based on abstractions of people into data and algorithms. How can UX researchers get the job done *and* advocate for users? In this talk, Rachel Ceasar shares ways to slow down and actually listen to users through the lost art of data analysis. Aimed at democratizing the… Continue reading Demystifying Data Analysis

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Integrating Inclusivity in Your Research

Our world is inherently diverse, yet research frequently fails to account for this diversity. Researchers can inadvertently overlook valuable insights and miss opportunities for meaningful inclusion in recruiting and research practices. How can we advocate for inclusivity and representation and identify our own biases, while maintaining methodological rigor? In this talk, Kat Chiluiza will use… Continue reading Integrating Inclusivity in Your Research

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Leading for Grit – Coaching the Researchers of Tomorrow

Product organizations are in constant sprint-mode, working to unlock the next best innovation. UXR plays a crucial role in uncovering new opportunities, but our roles will not be easy. The challenges before us are complex and great. How can we enable our research teams to run towards uncertainty and embrace demanding circumstances? In this talk,… Continue reading Leading for Grit – Coaching the Researchers of Tomorrow

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Lunch Break

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Setting Up a Research Repository That Will Actually Be Useful for Your Team

Many organizations are struggling to make their qualitative research scalable—findings are trapped in decks and the data is not findable or searchable. Co-located and remote work arrangements make collaboration on synthesis difficult. We need a platform to synthesize and organize our qualitative research inputs so that we can collaborate effectively and preserve the data for… Continue reading Setting Up a Research Repository That Will Actually Be Useful for Your Team

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The Research-Led Beta is a Mixed Methods Paradise

In a time where researchers are being asked to deliver more within a shorter period of time, betas can help to bridge that gap and offer rich insights. In this talk, Abby will provide an in-depth look at the beta program within Later and how it’s used to help drive the product’s experience. Expand your… Continue reading The Research-Led Beta is a Mixed Methods Paradise

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Think Outside the Research Box

Building maturity in a research practice is hard, especially when your closest colleagues are only just beginning to understand your value. In this talk, Dave Chen and Tino Kapetaneas share their experiences building a research practice from the ground up, and how creating value as researchers doesn’t always mean doing “research”. As most organizational issues… Continue reading Think Outside the Research Box

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Year One in UXR: Yes, Junior Researchers Belong!

Everyone starts somewhere, but our field currently has far more job openings for senior-level researchers than any other career level. So what about the researchers who are still at the start of their career path? In this talk, Srishti Mathur will make the case that early-career researchers should, in fact, have a place in your… Continue reading Year One in UXR: Yes, Junior Researchers Belong!

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                    [post_content] => How do you design in-home products that appeal to a global audience? Interior design styles and personal preferences vary. There are cultural factors at play with product colors and finishes. In this talk, Vanessa Wiegel shares how her team conducts industrial design research to determine iRobot’s global CMF strategy (i.e. colors, materials, finishes). By sharing the methodology and best practices she has developed over the past 3 years, Vanessa hopes researchers will feel empowered to conduct this rarely discussed, but important, form of research.
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                    [post_content] => When designing for complex applications used by expert users in a specialized domain, have you ever struggled to make sense of the experts’ cognitive thinking? In this talk, Pacha Chen will share her experiences doing UX research in the cybersecurity industry, and the methods she applied to elicit the cognitive process from cybersecurity experts. She will then provide useful strategies researchers can use to research complex applications in B2B settings.
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                    [post_content] => How can researchers best address the challenges related to the systemic issues that our UX and product development practices can intentionally and unintentionally perpetuate around people with disabilities? Presenters Joel Isaac and Pia Zaragoza aim to help researchers recognize biases like ableism and share best practices on recruiting, methodological considerations, and success metrics. As a result of this presentation, researchers will be familiar with key inclusive design and accessibility research principles.
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                    [post_content] => It’s easy, under these circumstances, to forget about the most vulnerable—and yet, more than ever, we must include people with disabilities in our research activities. In this talk, Antoine Garcia-Suarez shares what he learned from his experience conducting studies with hard-of-hearing and deaf people. He will provide you with practical advice on how to recruit your participants, facilitate interviews with remote interpreters, and optimize the sharing of your results.
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                    [post_content] => Modernizing technology that enables the energy sector to power our homes and businesses is no small feat. At the start of such a journey, understanding the environments in which technologies will be used and how employees currently work is critical. In this talk, Evelina Deleanu shares challenges of conducting user research in industrial environments where varying weather conditions, union restrictions, legal regulations, recruitment, and incentives for niche audiences are just the tip of the iceberg. She will then present actionable next steps to help every researcher prepare for research in less familiar environments and industries, even if a visit to a nuclear plant is off limits.
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                    [post_content] => Who do your leadership teams turn to first when creating 2021-2025 OKRs and strategies? I’d argue they really should be turning to you, as researchers! This is my Strategic Research team’s full time focus—we conduct mixed methods research across User Research, Data Science, and Behavioral Science to define new opportunities for product and business leaders of Spotify Free. In this talk, I share my journey from being an embedded User Researcher on a product team to making a case for doing more strategic research to leading this Strategic Research team. We’ll explore the 3 superpowers that have enabled us to have high impact at the leadership and executive level and demonstrate how this work can create a virtuous cycle in which the more strategic research you do, the more your leaders will crave it.
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            [post_content] => How do you design in-home products that appeal to a global audience? Interior design styles and personal preferences vary. There are cultural factors at play with product colors and finishes. In this talk, Vanessa Wiegel shares how her team conducts industrial design research to determine iRobot’s global CMF strategy (i.e. colors, materials, finishes). By sharing the methodology and best practices she has developed over the past 3 years, Vanessa hopes researchers will feel empowered to conduct this rarely discussed, but important, form of research.
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A Roomba for all Countries: How User Research Can Shape the Industrial Design of Physical Products

How do you design in-home products that appeal to a global audience? Interior design styles and personal preferences vary. There are cultural factors at play with product colors and finishes. In this talk, Vanessa Wiegel shares how her team conducts industrial design research to determine iRobot’s global CMF strategy (i.e. colors, materials, finishes). By sharing… Continue reading A Roomba for all Countries: How User Research Can Shape the Industrial Design of Physical Products

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Break

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Break

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Building The Future of Work Using UXR Skills

As researchers, we are well versed in using research to build better products. What would happen if we used research to build better work places? Members of Shopify’s Employee Experience Research (EXR) team will share how the team came to be, speak to the similarities and differences between EXR and UXR, and illustrate how they… Continue reading Building The Future of Work Using UXR Skills

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Headshot of Pacha Chen. She has a medium-light skin tone, long brown hair and black, square-framed glasses.

Cybersecurity UXR: Complex Applications and Expert Users

When designing for complex applications used by expert users in a specialized domain, have you ever struggled to make sense of the experts’ cognitive thinking? In this talk, Pacha Chen will share her experiences doing UX research in the cybersecurity industry, and the methods she applied to elicit the cognitive process from cybersecurity experts. She… Continue reading Cybersecurity UXR: Complex Applications and Expert Users

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Inclusion 101: How Understanding Ability, Identity, Habits, and Preferences Can Enrich Your User Research

How can researchers best address the challenges related to the systemic issues that our UX and product development practices can intentionally and unintentionally perpetuate around people with disabilities? Presenters Joel Isaac and Pia Zaragoza aim to help researchers recognize biases like ableism and share best practices on recruiting, methodological considerations, and success metrics. As a… Continue reading Inclusion 101: How Understanding Ability, Identity, Habits, and Preferences Can Enrich Your User Research

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Black and White Headshot of Antoine-Garcia Suarez. He has a light skin tone, brown hair in a bun, and circular glasses.

Inclusive Research: with people who are deaf and hard of hearing

It’s easy, under these circumstances, to forget about the most vulnerable—and yet, more than ever, we must include people with disabilities in our research activities. In this talk, Antoine Garcia-Suarez shares what he learned from his experience conducting studies with hard-of-hearing and deaf people. He will provide you with practical advice on how to recruit… Continue reading Inclusive Research: with people who are deaf and hard of hearing

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Into the Wild! Surviving Research Where Few Go

Modernizing technology that enables the energy sector to power our homes and businesses is no small feat. At the start of such a journey, understanding the environments in which technologies will be used and how employees currently work is critical. In this talk, Evelina Deleanu shares challenges of conducting user research in industrial environments where… Continue reading Into the Wild! Surviving Research Where Few Go

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Lunch Break

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U X R Conference Logo

Power of Partnership: Research & Experimentation FTW

Experimentation and research are often seen as “frenemies” who reluctantly work together in the product development cycle. In this talk, Molly and Lukas will talk about why this is a myth that is blocking our ability to partner together on tough and important problems. They will outline how each of these disciplines has something to… Continue reading Power of Partnership: Research & Experimentation FTW

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The Strategy Behind Building a Strategic Research Team @ Spotify

Who do your leadership teams turn to first when creating 2021-2025 OKRs and strategies? I’d argue they really should be turning to you, as researchers! This is my Strategic Research team’s full time focus—we conduct mixed methods research across User Research, Data Science, and Behavioral Science to define new opportunities for product and business leaders… Continue reading The Strategy Behind Building a Strategic Research Team @ Spotify

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UXR with Participants with Disabilities

18% of the world’s population has one or more disabilities. Yet, the perspective of the disabled user rarely makes it into formal user research. In this talk, Sheri Byrne-Haber discusses why accessibility is important, how user research with participants with disabilities is different from user research without disabilities, and how to run a robust UXR… Continue reading UXR with Participants with Disabilities

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                    [post_content] => Whether it's Design, Product, or Engineering, establishing and maintaining strong partnerships are critical to a researcher’s work and require strategic skills that are important to strengthen a researcher’s influence and impact. In this talk, Renee will provide examples and resources, to put into practice right away, on how to sharpen your UXR toolkit to have more partner impact & influence.
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                    [post_content] => How can UX researchers encourage users to reveal their authentic selves more naturally during interviews? In this talk, Eniola will share strategies to establish trust and overcome bias with users so they can share more holistic stories. Turning honest insights into advocacy in product design will call companies to design for real people, rather than who designers expect them to be.
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3 ways to Strengthen Research Influence and Impact

Whether it’s Design, Product, or Engineering, establishing and maintaining strong partnerships are critical to a researcher’s work and require strategic skills that are important to strengthen a researcher’s influence and impact. In this talk, Renee will provide examples and resources, to put into practice right away, on how to sharpen your UXR toolkit to have… Continue reading 3 ways to Strengthen Research Influence and Impact

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Headshot of Satsuko VanAntwerp. She has a light skin tone, big smile, short brown hair, and dangling earrings.

Align Your Career To Your Ikigai

Want to invest in your career but not sure where to start? In this talk, Satsuko will share what’s worked for her and others when switching career paths, help in identifying one’s passion, and tips on how to keep up the momentum to learn. You will leave the session with exercises and frameworks to tap… Continue reading Align Your Career To Your Ikigai

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Break

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Break

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Headshot of Renee Reid. She has a dark skin tone, a black and white knotted headscarf, red lipstick, and gold hoop earrings.

Getting in the Game: Driving Inclusive Innovation

How can UX researchers encourage users to reveal their authentic selves more naturally during interviews? In this talk, Eniola will share strategies to establish trust and overcome bias with users so they can share more holistic stories. Turning honest insights into advocacy in product design will call companies to design for real people, rather than… Continue reading Getting in the Game: Driving Inclusive Innovation

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Headshot of Victoria Sosik. She has a light skin-tone, cropped blonde hair with curls, and green eyes. She wears a denim jacket.

Impact & UX Research: What Is It and How Do We Know We’ve Achieved It?

As UX researchers, we all want to have impact through our work, but how do we define research impact, and even more importantly show that our research led to meaningful change? In this talk, Victoria will delve into the topic of UX research impact, sharing a framework for thinking about and tracking different types of… Continue reading Impact & UX Research: What Is It and How Do We Know We’ve Achieved It?

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Lunch Break

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Headshot of Sara Awada. She has a medium-light skin tone, long, straight, light brown hair, and brown eyes.

Own Your Superstory: Your Uplevel Awaits

At a time when the UXR industry is becoming an increasingly competitive space, how can researchers better position themselves to stand out in the crowd? In this talk, Sara Awada will share how a less obvious trajectory led her to finding her UXR niche. She will share questions and tools researchers can use to a)… Continue reading Own Your Superstory: Your Uplevel Awaits

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Headshot of Amanda Rosenburg. She has a light skin tone, short, wavy ginger hair, green eyes, and wears a teal shirt.

Resetting your Research Project, Practice or Strategy

What happens when the landscape, your users, or your research practice goes through change? In this talk, Amanda Rosenburg will discuss when to acknowledge that a research practice needs to go back to square one. She will provide key indicators to help you determine if you need to reset a project, practice, or strategy and… Continue reading Resetting your Research Project, Practice or Strategy

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Headshot of Vidhika Bansal. She has a medium skin tone, a big smile, and long, wavy brown hair. She wears a burgundy shirt.

The 5 Love Languages: The Secret to UX Research That Lasts

Gary Chapman’s best-selling book, The 5 Love Languages: The Secret to Love that Lasts, teaches us that relationships thrive when we understand each other and can speak the same “language”. But this isn’t just true for love or friendship—it’s also true in our professional lives. Half the job of a UX researcher is to communicate,… Continue reading The 5 Love Languages: The Secret to UX Research That Lasts

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Headshot of Dave Hora. He has a light skin tone, full, dark beard, and black, horn-rimmed glasses. He wears a plaid shirt.

The Research Skills We Need to Succeed

How do we take control of our own destiny as front-runners in a yet-emerging profession? We start with a clear look at how our work is situated in the organization, and what it takes to build long-term impact through research. In this talk, Dave will walk through the core skill areas that researchers and research… Continue reading The Research Skills We Need to Succeed

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UX in a number-heavy world: Strategies for better quant-and-qual collaborations

In a world in which decision-makers increasingly want numbers to base or back their decisions, how can user researchers take a larger role in partnership with data-science? In this talk, Jenny and Will discuss aspects of data-science workflow, identify commonalities between the two disciplines and present a taxonomy of the constraints standing in the middle… Continue reading UX in a number-heavy world: Strategies for better quant-and-qual collaborations

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