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JUNE 3-5 | TORONTO, CANADA

POWERED BY LOOKBACK

Program Overview

Three days of content including Wednesday workshops, Thursday tracks, and Friday main stage.

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Workshops

WEDNESDAY, JUNE 3, 2020. 9:00AM - 5:00PM. GEORGE BROWN COLLEGE. 3 LOWER JARVIS ST, TORONTO.

Sometimes, 30 minute talks just aren’t enough to deep dive into a topic - you need more time. For research’s most important subjects, it’s best to spend a full day immersed in the material and getting your hands dirty to develop a real feel for the subject matter.

On Wednesday, June 3, we’ll be hosting five independently run workshops facilitated by some of the world’s most capable research leaders and specialists. Expect each facilitator to spend time with you, learning about your experience and helping you level up in an intimate setting of 30-50 participants.

Workshops

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Self-Care is for UX

Vivianne Castillo, Sr. Design Researcher, Salesforce

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Democratizing Research: What giving away legos looks like in practice

Behzod Sirjani, Head of Research and Analytics Operations, Slack

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Become a Research Recruitment Ninja

Sarit Geertjes, Research Operations Coordinator, Atlassian

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UX Research Futurism: Learn today how to design for tomorrow

Ovetta Sampson, Principal Creative Director, Microsoft

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Research Ops 101: How to get research ops off the ground

Kate Towsey, Research Operations Manager, Atlassian

Tracks

Thursday, June 4, 2020. 9:00am - 5:00pm. Various venues across downtown Toronto.

As researchers we have a lot in common: a natural curiosity, the ability to build relationships with others, and the drive to think critically about new ideas. At the same time, we have varied experiences, interests, and professional goals that make us all unique.

On Thursday, June 4, you get to express that uniqueness by choosing to attend one of our five tracks. From discussing what it’s like to evolve research as a leader, to research being done on the frontiers (robots, anyone?), there’s a track for everyone.

Track One:

Research Foundations

Every year, #UXRConf has a track of talks dedicated to people who are beginning their journey in research. This is that track. Talks will cover methods and how to use them, commonly used frameworks in research, and other topics tailored to someone breaking into the field or growing their research toolkit.

Thursday, June 4, 2020. 9:00am - 5:00pm.

@ OCAD U CO. 130 QUEENS QUAY EAST, TORONTO.

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Banish Your Imposter: Looking back at where UX research began, where it's going, and why you belong

Noam Segal, Director of User Research, Wealthfront

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What Design Ethnography Can Do For You: Connecting decision makers to users

Yoanna Dosouto, User Experience Researcher, Google

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The Ethical Researcher's Checklist

Alba Villamil, User Experience Researcher, Independant Consultant

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Putting your Research to Work

Alisha Kassam, Sr. Designer, Shopify

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Lessons Learned from Ethnographic and Participatory Design Research with People with Disabilities

Damla Kerestecioglu, Design Research Manager, TD, Alexandra Almeida, Design Researcher, TD, and Tali Pelich Senior Design Researcher, TD

Track Two:

UXR Team Of One

If you’ve ever been the sole researcher in a company of any size, you know that you face no shortage of challenges. There’s so much work to be done, so many stakeholders to be managed, so many hearts and minds to be won over, how can you possibly make it work? In this track, we’ll uncover how to set yourself up for outsized impact as a research team of one.

Thursday, June 4, 2020. 9:00am - 5:00pm.

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A 30-60-90 Day Plan for Making an Impact with your New or Existing Research Practice

Snigdha Diehl, Sr. UX Research Lead, Bitly

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Doing Foundational Research with an Impossibly Diverse Audience

Leticia Ratkiewicz, UX Researcher, Nubank and Lucas Terra, Lead Product Designer, Nubank

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The Five Dysfunctions of a UXR Team of One (and How to Overcome Them)

Roy Opata Olende, Sr. Research Operations Program Manager, Zapier

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The Replication Crisis: Why researchers should care and what we can do about it

Sarah Wittman, Director of Design Research, RBC

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Using Blueprint Fidelity to Focus Teams on Impactful Ideas

Kira Cassels, UX Researcher, Indeed.com and Kathryn Brookshier, UX Researcher, Indeed.com

Track Three:

UXR Frontiers

The overwhelming majority of UX research takes place on one of two media: the desktop web browser and the mobile app. But today, a small group of enterprising researchers are tackling challenges that most of us have never considered. Join this track to learn more about doing research on the frontiers of VUIs, autonomous robots, and exercise equipment.

HOSTED BY OVETTA SAMPSON, PRINCIPAL CREATIVE DIRECTOR, MICROSOFT

Thursday, June 4, 2020. 9:00am - 5:00pm.

@ CBC, GLENN GOULD STUDIO. 250 FRONT ST WEST, TORONTO.

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Replicating the Workout Experience for Research

Andrea Sutyak, UX Researcher, Peloton Interactive and Beth Wendt, Sr. UX Researcher, Peloton Interactive

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Carrying Out Robotics UX Research: Building the plane while you fly

Ellen Francik, Head of UX, Postmates X

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Utilizing Voice Technology to Reach All Users

Maia Ottenstein, Design Research and Process Design Manager, Thomas Jefferson University Hospitals and Remi Gurak, Design Researcher, DICE Group

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Researching the Command Line Interface

Atikh Bana, Lead Product Designer, Storj

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How Design and Research Work Together to Define Cutting-edge Experiences in Mixed Reality

Ananthi Rangarajan, Sr. UX Designer, Microsoft and Peter Alderks, Design Researcher, Microsoft

Track Four:

The Science Behind UXR

Many of the most experienced UX researchers in the workforce today have one thing in common: a background in scientific research. In fact, much of the academic work done before the transition into UX research has had a profound impact on the development of the field. Here, we’ll take a deep dive into talks from industry UX researchers who use their knowledge gained from graduate research in fields like neuroscience, cognitive psychology, anthropology and more to be better researchers.

HOSTED BY PETE FLEMING, DIRECTOR OF UX RESEARCH, GOOGLE

Thursday, June 4, 2020. 9:00am - 5:00pm.

@ ROYAL ONTARIO MUSEUM, PETER F. BRONFMAN HALL. 100 QUEENS PARK, TORONTO.

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Combating Memory Limitations through Simultaneous Triangulation

Colette Kolenda, User Researcher, Spotify

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We Are All Users: The importance of identification in user research

Carrie Heffner, User Experience Researcher, Mailchimp

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TL;DR: Testing copy

Jennifer Siedjak, Sr. UX Researcher, Redbox

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The Impossibility and Irrelevance of Empathy

Sekai Farai, User Researcher, Independent Research Consultant

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Understanding and Measuring User Emotions: The missing puzzle piece

Lara Vujovic, UX Researcher, TripAdvisor

Track Five:

Leadership In Research

In the past few years, most researchers have been working in small teams managed by senior leaders in product or design. Now, more and more companies are scaling up research teams and hiring research leaders to run research. Who would have thought? Unlike their peers in engineering, product, and other departments, we’re facing the challenge of management without precedent to guide us. In this track, we’ll cover topics about how to be an effective and capable research leader and manager.

HOSTED BY CHRISTINA JANZER, DIRECTOR OF RESEARCH AND ANALYTICS, SLACK

Thursday, June 4, 2020. 9:00am - 5:00pm.

@ TIFF BELL LIGHTBOX. 350 KING ST WEST, TORONTO.

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Tales From The Other Side: Research & the Exec table

Eran Ben-Ari, Chief Product Officer, Tophat

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Structuring your UXR team

Monal Chokshi, Head of UX Research, Lyft

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Exerting Research Influence in Your Organization

Janna Bray, Director of User Research, Airbnb

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Scrappy vs. Crappy

Henrik Mattsson, CEO, Lookback, Matt Gallivan, Research Manager, Airbnb, Sara Belt, Dir. Creator Product Insights, Spotify, and Monal Chokshi, Head of UX Research, Lyft

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The Power of Synthesis: Insight sprints

Etienne Fang, Staff UX Insights Strategist, Uber

Main Stage

FRIDAY, JUNE 5, 2020. 8:00AM-5:00PM. ROY THOMSON HALL. 60 SIMCOE ST, TORONTO.

On Friday, June 5, Roy Thomson Hall will have, by far, the highest concentration of UX researchers in the world. Ten talks will be shared on the main stage, each of which are applicable and engaging to a broad range of research practitioners. Here, we’ll be highlighting talks that get to the heart of who we are and how we work as researchers.

Main Stage Program

HOSTED BY ROY OPATA OLENDE, SR. RESEARCH OPERATIONS PROGRAM MANAGER, ZAPIER

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You Are Not Your Research Report

Behzod Sirjani, Head of Research and Analytics Operations, Slack

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From Research Projects to Research Programs: How strong programs keep us on track

Rannie Teodaro, Head of Research, Thumbtack

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The Missing Persona: Tapping into our self

Kacie Wise, Head of Experience, Lookback

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Personas are dead. Long live personas!

Amber Westerholm-Smyth, Sr. User Researcher, Ministry of Justice UK and Carolina Pizatto, Service Designer, Ministry of Justice UK

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UXR in Latin America: The duty to build a community

Darinka Guillen Buendia, UX Research Manager, Banco Santander

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Rebranding With Research

Nicky DePaul’s, Research Lead, Brex and Kira Klaas, Director of Brand, Brex

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Screenomics: The fragmentation of digital life and what it means for UX research

Leo Yeykelis, Head of UX Research, VMware

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Consensus through Convergence: Building compelling narratives with mixed methods research

Mel Banyard, Design Researcher, The Canadian Digital Service and Jeana Frost, Sr. Quantitative Design Researcher, The Canadian Digital Service

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Escape Velocity: Finding our path in the next decade

Molly Stevens, Director of User Experience Research, Booking.com

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Research on the Frontlines: Fears, risks, and resilience in unlikely places

Darya J Pilram, Sr. UX Researcher, Twitter