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Wednesday February 24, 2021

Research Leadership (morning)

11:00 am-11:10 am EST 10:00 Minutes

Welcome and Intro to Research Leadership

11:10 am - 11:45 am EST 35:00 Minutes
Headshot of Loi Goulet. She has a light skin tone, cropped brown hair, and wears a royal blue shirt.
Loi Goulet // Head of User Research

Clarity on UX research leadership paths is hard to come by. It’s difficult to know what leadership roles entail—the responsibilities, day-to…more

11:45 am - 12:20 pm EST 35:00 Minutes
Headshots of Dave Chen and Tino Kapetaneas, plus copies of each headshot that are blurred, arranged in a two by two grid.
Dave Chen , Tino Kapetaneas // Director, Consumer Insights, Senior Manager, Product Design

Building maturity in a research practice is hard, especially when your closest colleagues are only just beginning to understand your value. I…more

12:20 pm - 12:55 pm EST 35:00 Minutes
Headshot of Alba Vilamil. She has a medium-light skin tone, long brown hair and brown eyes. She is wearing a bright red shirt
Alba Villamil // Independent User Researcher

User research has a problem with race. Although designers create for a diverse, globalized world, their research practices are rooted in raci…more

12:55 pm - 1:10 pm EST 15:00 Minutes

Break — Guided Meditation

1:10 pm - 1:45 pm EST 35:00 Minutes
Headshot of Srishti Mathur. She has a medium skin tone, long brown hair and is wearing a black blazer with a studded earring.
Srishti Mathur // User Experience Researcher

Everyone starts somewhere, but our field currently has far more job openings for senior-level researchers than any other career level. So wh…more

1:45 pm - 2:20 pm EST 35:00 Minutes
Headshot of Emma Van Emmerik. She has a light skin tone, dark hair, and is wearing a scrunchie, earring, and rain coat.
Emma Van Emmerik // Team Lead User Research

Product organizations are in constant sprint-mode, working to unlock the next best innovation. UXR plays a crucial role in uncovering new opp…more

2:20 pm - 3:20 pm EST 60:00 Minutes

Lunch Break — Featuring DJ Adubz

Accessibility (morning)

11:00 am-11:05 am EST 5 minutes

Intro to Accessibility

Frontiers (afternoon)

2:05 pm-2:10 pm EST 5 minutes

Intro to Frontiers

Advancing our Practice (all day)

11:00 am-11:05 am EST 5 minutes

Intro to Advancing our Practice

Research Processes (afternoon)

3:20 pm-3:25 pm EST 05:00 Minutes

Intro to Research Processes

3:25 pm - 4:00 pm EST 35:00 Minutes
Molly Stevens , Lukas Vermeer // Director of Research, Director of Experimentation

Experimentation and research are often seen as “frenemies” who reluctantly work together in the product deve…more

4:00 pm - 4:35 pm EST 35:00 Minutes
Headshot of Abby Hoy Baylen. She has a medium-light skin tone, brown hair, and a gold necklace with a circular pendant.
Abby Baylen // UX Research Manager

In a time where researchers are being asked to deliver more within a shorter period of time, betas can help to bridge that gap and offer rich…more

4:35 pm - 5:10 pm EST 35:00 Minutes
Headshot of Kathleen Chiluiza. She has a medium skin tone, short dark wavy hair, and is wearing glasses and a blue shirt.
Kat Chiluiza // Senior UX Researcher

Our world is inherently diverse, yet research frequently fails to account for this diversity. Researchers can inadvertently overlook valuable…more

5:10 pm - 5:25 pm EST 15:00 Minutes

Break — Magic Show!

5:25 pm - 6:00 pm EST 35:00 Minutes
Headshot of Rachel Ceasar. She has a light skin tone, long brown hair in a bun and is wearing a brown sweater and scarf.
Rachel Carmen Ceasar // Researcher/Founder

The future is more and more being built based on abstractions of people into data and algorithms. How can UX researchers get the job done *an…more

6:00 pm - 6:35 pm EST 35:00 Minutes
Headshot of Meg Pullis Robeling. She has a medium-light skin tone, short curly brown hair, and is wearing a black shirt.
Meg Roebling // Director, Client Experience Strategy

Research repositories are all the rage these days as UXR practices scale across large enterprises. They can be incredibly powerful tools that…more

Thursday February 25, 2021

Research Leadership (morning)

11:00 am-11:10 am EST 10:00 Minutes

Welcome and Intro to Research Leadership

Accessibility (morning)

11:00 am-11:05 am EST 5 minutes

Intro to Accessibility

11:05 am - 11:40 am EST 35:00 Minutes
Headshots of Joel Isaac and Pia Zaragoza, plus copies of each headshot that are blurred, arranged in a two by two grid.
Joel Isaac , Pia Zaragoza // Accessibility Design Lead/Consultant, Innovation Fellow

How can researchers best address the challenges related to the systemic issues that our UX and product development practices can intentional…more

11:40 am - 12:15 pm EST 35:00 Minutes
Headshot of Sheri Byrne. She has a light skin tone, short straight brown hair, and is wearing glasses.
Sheri Byrne-Haber // Accessibility Architect

18% of the world’s population has one or more disabilities. Yet, the perspective of the disabled user rarely makes it into formal user resea…more

12:15 pm - 12:30 pm EST 15:00 Minutes
// Activity

Break — Guided Meditation

12:30 pm - 1:05 pm EST 35:00 Minutes
Black and White Headshot of Antoine-Garcia Suarez. He has a light skin tone, brown hair in a bun, and circular glasses.
Antoine Garcia-Suarez // Lead UX Researcher

It’s easy, under these circumstances, to forget about the most vulnerable—and yet, more than ever, we must include people with disabilities …more

1:05 pm - 2:05 pm EST 60:00 Minutes

Lunch Break — Featuring DJ Adubz

Frontiers (afternoon)

2:05 pm-2:10 pm EST 5 minutes

Intro to Frontiers

2:10 pm - 2:45 pm EST 35:00 Minutes
Headshot of Vanessa Wiegel. She has a light skin tone, long wavy brown hair, and is wearing a bright blue shirt.
Vanessa Wiegel // Senior Manager of Design Research

How do you design in-home products that appeal to a global audience? Interior design styles and personal preferences vary. There are cultura…more

2:45 pm - 3:20 pm EST 35:00 Minutes
Headshots of Taylor Kim and Lisa Madokoro, plus copies of each headshot arranged in a two by two grid.
Taylor Kim , Lisa Madokoro // Senior Employee Experience Researcher, Lead, Talent Research and Insights

As researchers, we are well versed in using research to build better products. What would happen if we used research to build better work pl…more

3:20 pm - 3:55 pm EST 35:00 Minutes
Headshot of Amanda Rosenburg. She has a light skin tone, short, wavy ginger hair, green eyes, and wears a teal shirt.
Amanda Rosenburg // Team Lead (Google Classroom) and Staff UX Researcher

What happens when the landscape, your users, or your research practice goes through change? In this talk, Amanda Rosenburg will discuss when…more

3:55 pm - 4:10 pm EST 15:00 Minutes

Break — Magic Show!

4:10 pm - 4:45 pm EST 35:00 Minutes
Headshot of Evelina Deleanu. She has a light skin tone, short brown hair and is wearing a patterned shirt with an earring.
Evelina Deleanu // Head of Experience

Modernizing technology that enables the energy sector to power our homes and businesses is no small feat. At the start of such a journey, un…more

4:45 pm - 5:20 pm EST 35:00 Minutes
Headshot of Pacha Chen. She has a medium-light skin tone, long brown hair and black, square-framed glasses.
Pacha Chen // Independent Researcher

When designing for complex applications used by expert users in a specialized domain, have you ever struggled to make sense of the experts’ …more

Advancing our Practice (all day)

11:00 am-11:05 am EST 5 minutes

Intro to Advancing our Practice

Research Processes (afternoon)

3:20 pm-3:25 pm EST 05:00 Minutes

Intro to Research Processes

Friday February 26, 2021

Research Leadership (morning)

11:00 am-11:10 am EST 10:00 Minutes

Welcome and Intro to Research Leadership

Accessibility (morning)

11:00 am-11:05 am EST 5 minutes

Intro to Accessibility

Frontiers (afternoon)

2:05 pm-2:10 pm EST 5 minutes

Intro to Frontiers

Advancing our Practice (all day)

11:00 am-11:05 am EST 5 minutes

Intro to Advancing our Practice

11:05 am - 11:40 am EST 35:00 Minutes
Headshot of Eniola Abioye. She has a medium-dark skin tone, long dark braids, a nose ring, and clear-rimmed glasses.
Eniola Abioye // Senior UX Design Researcher

How can UX researchers encourage users to reveal their authentic selves more naturally during interviews? In this talk, Eniola will share st…more

11:40 am - 12:15 pm EST 35:00 Minutes
Headshot of Victoria Sosik. She has a light skin-tone, cropped blonde hair with curls, green eyes and denim jacket.
Victoria Sosik // Director of UX Research

As UX researchers, we all want to have impact through our work, but how do we define research impact, and even more importantly show that ou…more

12:15 pm - 12:50 pm EST 35:00 Minutes
Headshot of Satsuko VanAntwerp. She has a light skin tone, big smile, short brown hair, and dangling earrings.
Satsuko VanAntwerp // Senior Design Researcher

Want to invest in your career but not sure where to start? In this talk, Satsuko will share what’s worked for her and others when switching …more

12:50 pm - 1:05 pm EST 15:00 Minutes

Break — Guided Meditation

1:05 pm - 1:40 pm EST 35:00 Minutes
Headshot of Sara Awada. She has a medium-light skin tone, long, straight, light brown hair, and brown eyes.
Sara Awada // User Experience Researcher

At a time when the UXR industry is becoming an increasingly competitive space, how can researchers better position themselves to stand out i…more

1:40 pm - 2:15 pm EST 35:00 Minutes
Headshot of Dave Hora. He has a light skin tone, full, dark beard, and black, horn-rimmed glasses. He wears a plaid shirt.
Dave Hora // Founder

How do we take control of our own destiny as front-runners in a yet-emerging profession? We start with a clear look at how our work is situa…more

2:15 pm - 3:15 pm EST 60:00 Minutes

Lunch Break — Featuring DJ Adubz

3:15 pm - 3:50 pm EST 35:00 Minutes
Headshots of Jenny Lo and Will Monge, plus copies of each headshot arranged in a two by two grid
Will Monge , Jenny Lo // Research Machinist, Head of User Research

In a world in which decision-makers increasingly want numbers to base or back their decisions, how can user researchers take a larger role i…more

3:50 pm - 4:25 pm EST 35:00 Minutes
Headshot of Renee Reid. She has a dark skin tone, a black and white knotted headscarf, red lipstick, and gold hoop earrings.
Renée Reid // Staff UX Design Researcher

Whether it's Design, Product, or Engineering, establishing and maintaining strong partnerships are critical to a researcher’s work and requi…more

4:25 pm - 4:40 pm EST 15:00 Minutes

Break — Magic Show!

4:40 pm - 5:15 pm EST 35:00 Minutes
Headshot of Vidhika Bansal. She has a medium skin tone, a big smile, and long, wavy brown hair. She wears a burgundy shirt.
Vidhika Bansal // UX Group Manager

Gary Chapman’s best-selling book, The 5 Love Languages: The Secret to Love that Lasts, teaches us that relationships thrive when we understa…more

5:15 pm - 5:50 pm EST 35:00 Minutes
Headshot of Colette Kolenda. She has a light skin tone, brown hair, wearing a black sweater and earring.
Colette Kolenda // Research Lead

Who do your leadership teams turn to first when creating 2021-2025 OKRs and strategies? I’d argue they really should be turning to you, as r…more

6:05 pm - 6:50 pm EST 45:00 Minutes

Join Ben from People Nerds as we unpack the conference, digging deeper into the day’s themes, speakers’ topics, and questions they have for one another.

Research Processes (afternoon)

3:20 pm-3:25 pm EST 05:00 Minutes

Intro to Research Processes